Terms & Conditions

The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of a distance sale of goods and services offered by the online sales site www.rocdemontpezat.fr.

The general terms and conditions of sale below apply to all orders placed on the www.rocdemontpezat.fr website. Consequently, by validating his purchases, the buyer acknowledges having read these general conditions of sale and accepts them in their entirety, without exception or reservation.

The www.rocdemontpezat.fr website reserves the right to modify these conditions without prior notice. The applicable conditions are those in force at the time the order is placed.

The language of the present contract is French; the present conditions of sale are therefore subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Products are offered within the limits of available stocks and the www.rocdemontpezat.fr website reserves the right to modify the supply of all products offered at any time.
Each product is accompanied by a description of its various characteristics and one or more photographs.
These product images are intended to be as real as possible. On the other hand, they cannot guarantee perfect similarity with the product offered, notably due to color differences from one computer screen to another.

The www.rocdemontpezat.fr website offers 2 options:
– or by credit card: after choosing their products, the buyer must fill in a contact form with all the information required for payment, invoicing and delivery of the product(s), and will then be redirected to an online payment site chosen by www.rocdemontpezat.fr for payment validation;

– or by click and collect: the buyer, after having chosen his products, will have to fill in a contact form with all the elements necessary for the payment and invoicing of the product(s), and will then be redirected to an online payment site chosen by www.rocdemontpezat.frr, for payment validation. The customer will then be contacted by e-mail to inform them that their order will be available at the Château Roc de Montpezat boutique (address indicated when choosing delivery).

The site www.rocdemontpezat.fr reserves the right not to validate an order for any reason whatsoever. In this case, the reason will be specified to the purchaser by e-mail and the refund will be made within a maximum of 30 days, after validation by the www.rocdemontpezat.fr site managers.

The buyer must pay the full amount of his order at the time of validation.
If payment is accepted, the order is recorded and the contract is definitively formed. In accordance with article L. 132-2 of the French Monetary and Financial Code, bankcard payment commitments are irrevocable. The buyer confirms that he is the holder of the credit card to be debited.
Prices are in euros, inclusive of all taxes and exclude delivery charges. Prices are firm and non-negotiable.
Delivery charges vary according to product weight and volume. The amount of the fee is indicated when the order is validated.

The delivery of the products will be definitively triggered once the payment has been registered on the bank account linked to the www.rocdemontpezat.fr website.
No shipping costs are included in the sales prices indicated on the site.
Orders are dispatched via different carriers chosen according to weight and volume, within a maximum of 10 working days for metropolitan France.
The costs incurred depend on the country of destination and the total weight and volume of the products selected. When you are in the shopping cart, shipping costs are calculated automatically. The fees indicated are valid for a one-time delivery to the same address in metropolitan France.
In the event of shortage or damage, the purchaser must refuse delivery, or make precise reservations mentioning the qualitative and quantitative damage on the delivery note, and confirm these reservations by registered letter with acknowledgement of receipt within 48 hours of delivery, addressed directly to the carrier, who alone is responsible for the damage. Our intermediation does not constitute our participation in any liability whatsoever. Under no circumstances shall transport incidents entitle the customer to claim any compensation from us, nor to cancel the order or delay or suspend payment.
SCEA GNS declines all responsibility in the event of late delivery due to the unavailability of the purchaser or for any other reason for which it is not responsible, or for any reason related to transport (strike, weather conditions, breakdown…).

In application of article L.120-18 of the French Consumer Code, the buyer has a period of fourteen working days in which to return, at his own expense, any items that do not suit him, for an exchange or a refund. The buyer’s responsibility is therefore engaged, and any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The withdrawal period runs from the date of receipt of the order.
This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. Products must be returned in their original packaging and in their original condition. If this is not the case, the products will not be reimbursed, taken back or exchanged.
Once the buyer has exercised his/her right of withdrawal within the allotted time, SCEA GNS undertakes to reimburse the buyer within 30 days of the date on which this right was exercised (article L.121-20-1 of the French Consumer Code), all sums paid, with the exception of shipping and return costs.
All returns must be notified in advance by e-mail to: info@rocdemontpezat.com
Your return must be sent to the following address:
Château Roc de Montpezat – Sébastien Bataille
328 route de Gaychon